FAQ’s

Accommodation, Catering and Facilities

• What Indoor Accommodation is available?
  We have 2 Indoor Pack Holiday blocks; The Aylesford & Alfrey Lodge.
  The Aylesford – Sleeps 24 (Bunk Beds) in 6 bedrooms comprising of 2×6, 2×4 & 2×2. Also, a separate disabled toilet & shower. Fully gas centrally heated double glazed.
  Alfrey Lodge – Sleeps 26 (Bunk Beds) in 6 bedrooms comprising of 3×6, 1×4 & 2×2. Also, a separate disabled toilet & shower. Fully gas centrally heated and double glazed.
• What catering equipment is included in the building hire?

• What catering equipment is not provided in the buildings?
  We do not provide Mugs, Plates, Bowls or Knives/Forks/Spoons. All other equipment is listed above.
• What Toilet Facilities are available on site?
  We have Male & Female toilets both containing Hot water and Shower facilities. All toilet facilities on site are maintained on a regular basis.
• If I am Camping where can I wash up my cooking and eating utensils?
  There is a large sink provided outside the end of the Toilet Block. Groups have to provide own washing up material.
• Can I hire marquees/additional tables and benches?
  We have 3 large 8mtr by 4mtr Marquees, will be available for hire. Each Marquee will sit 64 people comfortably.

Bookings

• Why are your hire charges for buildings so reasonable?
  This is because we charge a flat rate for buildings and then our camp fees in addition to the building fee, this means you then pay only for the number of people using the building, and not for lots of empty beds.
• When should I pay the final bill?
  The remainder of your bill, should be paid on the last day of your booking when the final invoice can be calculated. If your organisation can only issue payments once an invoice has been raised, please let us know at time of booking and we will issue a proforma invoice and then adjust accordingly. Otherwise all bookings should be paid prior to your departure, so please ensure you have a method of payment. Payments can only be accepted in cash or by cheque.
• What happens if we cancel our booking?
  Regrettably you will lose your deposit.
• What happens if I downgrade our booking?
  While we appreciate your plans may have changed, however if you give us less than 4 weeks’ notice before the event, and we are unable to re-hire the accommodation you will be charged at the rates for your original booking. For example, if you had booked both the Alfrey and Aylesford and reduced it to just the Aylesford, if we don’t get a booking for the other building, then you would be charged for both buildings, camp fees will be charged at the normal rates.
• What’s included on a full site booking?
  You have exclusive use of the campsite, this includes the use of all buildings for the weekend, it covers all your camp fees, so the more on site the less it works out to per head. The only thing left to pay for is activities.

Activities & Activity Booking

• Can we use our own Instructors for activities and do we pay a reduced charge?
  All our crew are volunteers, our prices do not include a cost for the instructors therefore if you run the activities yourself, there is no change to the price if using all our equipment.
• How much notice do I need to give to book Activities?
  We need as much notice as possible to arrange for activity instructors, but as a minimum we need 6 weeks prior to the booking.
• What Adventurous Activities do I need Parental Consent For?
  You only require consent for Air Rifle/Pistol Shooting.
• What Activities are available for Free?
  Orienteering & Kiddie Cross Bows (Intended for Beavers & Cubs).